The Nitty Gritty
Everyone has some nitty gritty stuff they need too share with others !!
Please read through our’s below, and contact us if you need too.
General Terms & Conditions
Purchasing from ‘We Are Undressed’ indicates that you are happy to accept the following Terms & Conditions.
- Account Details
You must ensure your account details are kept up to date. Any changes to your details must be updated through our site or you can contact us to update personal details. Any error in delivery or through transactions occurring due to incorrect details supplied will NOT be our responsibility.
We Are Undressed considers registration information private, the safekeeping of your username and password are your responsibility. We are not liable for any unauthorised use of your username and password.
We Are Undressed are passionate about providing great products at competitive prices. Prices can and do change regularly. Our website is constantly updated as price changes are received from our suppliers. All of our prices are in Pound Sterling (GBP) and prices are inclusive of Value Added Tax (VAT).
The prices reflected on our website may differ to the prices in our stores.
- Product Disclaimer
Generally all products reflected on our website are available in our store. If you are after a particular product and wish to buy it from the store please contact us to find out if the product you are after is in stock.
While we do our best to ensure our information is correct and up to date we cannot take responsibility for any inaccurate information or misrepresentation of materials on our website.
We aim to have current images of all our products on the website however at times, the images of the goods on our online store may differ from the goods actually supplied to you.
- Allergen Alert
Although we take great care to separate and pack all products carefully, the food sold in our store may have been stored with other products that contains allergens, traces of allergens or bi-products of the following: peanuts, nuts, tree nuts, sesame seeds, seeds, soybeans and soy products, egg, pollen and bee products, preservatives, gluten and cereals containing gluten, wheat, rye, barley oats, spelt, dairy, fish, crustacea, and other products that may behave as allergens to certain people.
Also, where possible, we have tried to ascertain with our manufacturers that proper segregation, hygiene and cleaning procedures are in place to prevent accidental cross-contamination. Unfortunately, these things are beyond our control as much as we try to minimise them.
- Refund Policy
We strive to ensure all our customers are 100% satisfied with our products and service so please let us know within 48 hours of completing your order if you have received a damaged product or incorrect item.
We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you. We will not refund purchases of food where you have changed your mind or purchased the incorrect item.
No allergen or nutritional information on our website should ever be considered a guarantee, but simply a best faith effort to serve our customers.